Last Updated: 07/03/2025
At wordwo.com, we strive to provide a seamless shopping experience. If you need to cancel your order, please review our cancellation policy below:
1. Cancellation Before Shipping
You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
To request a cancellation, contact us at contact@wordwo.com with your order number and details.
2. Cancellation After Shipping
If your order has already been shipped, you cannot cancel it. However, you can return the item(s) once delivered, following our Return Policy.
3. Refunds for Cancelled Orders
If your cancellation request is approved, we will process a full refund to your original payment method within 5-7 business days.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
4. How to Cancel an Order
To cancel an order, contact us via:
Email: contact@wordwo.com
Phone: +33 767 345 789
Please provide your order number and reason for cancellation to expedite the process.
5. Exceptions
Customized or personalized items cannot be canceled once the order is placed.
Orders marked as "Shipped" or "Out for Delivery" cannot be canceled.
6. Contact Us
If you have questions about our cancellation policy, feel free to reach out:
- Trade name: MENSAUCTA
Address: 230 ROUTE DES DOLINES, 06560 VALBONNE
Phone: +33 767 345 789
Email: contact@wordwo.com
- SIREN: 941989584
Thank you for shopping with citclothing.store! We appreciate your understanding and cooperation.